Thank you for choosing DATOUBOSS. We guarantee that all DATOUBOSS products undergo rigorous testing by our quality control personnel before shipment. If you have any questions after receiving the product, please contact us via email: service@datouboss.com

If the return is due to the consumer's own fault, the consumer will be responsible for the shipping costs. The specific cost depends on the courier company you choose.

If the received goods are damaged or the wrong goods were sent due to our fault, the consumer will be responsible for the shipping costs.

The following "Return and Refund Policy" applies to DATOUBOSS products.

Return Policy

We offer a 30-day return policy, meaning you have 30 days to request a return after receiving the goods. After you submit a return request via email, we will respond to you within 24 hours.

(Note*: Products have a 5-year after-sales warranty) Returned goods must be in their original condition, unused or undamaged, with all labels intact, and in their original packaging. You will need to provide a receipt or proof of purchase when requesting a return.

Shipping Costs

Return shipping costs will be borne by DATOUBOSS or the customer in the following situations:

DATOUBOSS will bear the return shipping costs.

If the return is due to our error, DATOUBOSS will bear the return shipping costs.

For example

The product arrived damaged and cannot be repaired by replacing parts.

We sent the wrong item.

We sent the package to the wrong address.

We sent the wrong order.

The product returned within 30 days is faulty. (The customer should install and operate the product correctly according to the product manual.)

Special Note: If the product has a quality problem, the user must return the product to DATOUBOSS's designated warehouse in Europe, and the shipping costs will be borne by DATOUBOSS. However, if the user's delivery address is different from the original shipping address (e.g., the shipping address is in Europe, but the delivery address is in a remote or international area), resulting in shipping costs exceeding DATOUBOSS's initial shipping cost, the excess will be borne by the user.

Important Notes

For products arriving damaged or defective, customers must provide video or photographic evidence of the damage or malfunction. If the customer refuses or fails to provide video or photographic evidence of the allegedly defective/damaged product, the return will be considered a "buyer's refusal," and the customer will be responsible for return shipping costs.

If the customer claims the product is defective/damaged, proof must be provided before return, without exception.

If the damaged/defective product can be repaired with simple parts and technical support, we will provide free replacement parts and repair advice for customers returning larger products.

Upon receiving the returned product, we will inspect its condition. If a product defect is found, we will issue a refund within 7 business days.

The customer is responsible for return shipping costs.

If the return is due to the customer's own fault, the customer will be responsible for return shipping costs, which vary by region.

Please note that any orders enjoying special shipping discounts will still be subject to the actual outgoing shipping costs.

Within the 5-year warranty period, if the product malfunctions or is damaged, it can be repaired according to the DATOUBOSS warranty policy. Please refer to the DATOUBOSS warranty policy for details.

Return Address

Since we have warehouses in Poland, Germany, the USA, and Japan to receive returned products, please contact DATOUBOSS customer service via email (service@datouboss.com) to obtain the return address.

Refund Policy

Customers can return or request a refund within 30 days of receiving the product. Please keep your receipt or proof of purchase.

We will notify you upon receiving your refund request and inform you whether the refund has been approved. If approved, the funds will be automatically refunded to your original payment account within 7 business days. Please note that processing by the payment bank or credit card company and the refund process may take some time.

You can request a refund if any of the following conditions are met:

Within 30 days of receiving the goods, the customer discovers that the goods were damaged during transportation and can provide proof of damage;

Within 30 days of receiving the goods, the customer discovers that the goods differ significantly from the original product description in one or more aspects;

Within 30 days of receiving the goods, the customer discovers that the goods have a performance failure not caused by human factors. The customer should assist us in completing all battery tests, and both parties confirm that the goods do indeed have a quality problem.